My name is Robert G I was a resident of Westchester Gardens from January 13 through January 30, 2015. The reason for this letter is to inform you of the wonderful staff you have employed at Westchester Gardens.
Mr. Joe Milone and his staff saw to it that I received my information packet which contained everything I needed to know about my stay at Westchester Gardens.
One of my first visitors to my room was Mr. Bob Harris. He inquired about any special dietary needs I might need and also about any special requests I might have about the foods served. Being a retired MS (cook) from the Navy I was very much impressed with the quality of food served, the balanced diet and also the fact that all of my meals were served at the proper temperature. With many meals, it is not always possible to keep the foods at the proper temperature. One very special note was the quality of soups served. All of the soups were made from scratch and were hearty and healthy. I love soup and usually had one at lunch every day and also sometimes with my evening meal. It was truly a delight.
Jeannine Coleman took the time to inform me as to who and how my records from Westchester Gardens could be obtained for both my local Cardiologist and also my family Physician.
My physical therapy was administered by Kim Delaney’s department. The people who helped me regain my strength and endurance, Tamara, Manny, Jennifer and Andrew always took their time to explain what muscle groups they were working with and why I needed to work them. It was always a treat to see Lisa in the PT room because she always had a smile and that usually distracted from the discomfort of my sore muscles.
Denise Cuyjet and her staff made sure that I understood my rights and that I was to feel free to voice any concerns I had with her or a member of her staff. She also insured I understood the check-in process and worked personally with me about my check-out process. Denise also helped set up my home health services.
What a pleasant surprise Ann Padovani her staff of Mary Lynn, Rachel, Pam and all others provided for the comfort of the residents. The bistro was such a delight dine in an atmosphere of a restaurant rather than on a try in my room. Being able to interact with the other residents helps with my recovery. The entertainment provided in the main dining room always superb and professional. Happy hour was a special treat because I felt like I was in a club atmosphere and that helped immensely with my recovery.
I was assigned to a room in Queens Way 600 Hall. The shift supervisors, head nurses and all of the CNAs always insured that my comfort and care was the utmost concern of theirs. The unit manager, Christi Mahone, RN, introduced herself to me immediately being assigned to my room and informed me that her door was always open for me to express any concerns I had about my care while assigned to her unit. During my stay I became depressed for two days, and after talking about my concerns with Christi, I was relieved of my anxieties and returned to the positive attitude I had when I was assigned to Westchester Gardens for my rehab.
KEYSTONE HOME HEALTH
Lisa Hammond, RN, my case manager, took tune fie explain off of the medications I was taking and when they were to be taken. He staff worked personally with me as to the times that they would visit and provide the necessary medical procedures needed according to my Cardiologist Surgeon.
RETURN TO WESTCHESTER GARDENS
Hopefully within another year I will again have major surgery for other medical issues with which I am plagued. You can rest assured that I will request that my rehabilitation be with your fine facility.
Thank you for taking time to address my concerns. I am providing copies of the letter to the directors of each department mentioned above, which I will personally hand deliver.
Robert G. B. II